Where do you currently ship to?
We currently ship to the countries/territories listed below. If your country is not in the list, please contact us.
What shipping options do you offer?
We offer Standard Shipping (14-21 business days) on most products.
How long will it take for the parcel to be delivered to me if after it has been shipped?
Upon receipt of your payment, your order will be processed and shipped to you within 2-5 business days. Delivery takes 14-21 business days with Standard Shipping (It may take longer shipping time due to Covid situation.)
Can I cancel the order and request for a refund if I have waited too long for my order?
No return and no refund after an order has been shipped out to you unless you receive a wrong product, or the goods received are in an unexpectable condition. Evidence will be requested. Please contact us If you need any help.
What should I do if I receive a wrong item?
Contact us with photos of the product you have received. We will assist you within 48 hours.
- All orders are shipped for Free.
- Poise Aura will carefully pack and ship orders Monday-Friday.
- Buyers are responsible for any customs and import taxes that may apply. Poise Aura will not be responsible for delays due to customs.
- Poise Aura wants to ensure you're happy with your purchase. Unopened decks in their original condition and packaging can be returned for a refund. Shipping charges are not refundable. If you would like to know more about our Refund policy please review the full Refund Policy.